Cancel, Return or Exchange, and Refund
We get it. Sometimes a piece just doesn't fit you the way you thought it would. Here is exactly how cancellations, returns and exchanges work.
Cancel, return or exchange portal
Everything happens from your orders page. Sign in with the email you ordered with and we send you a 6-digit code. Already signed in on our site? Just choose Continue.
For anything else about your order, write to us at orders.support@oatmeal.in.
How to cancel
You can cancel any time before your order is delivered.
- Go to the Cancel, return or exchange portal and open your order.
- Not shipped yet? Choose Cancel items and pick what you want to cancel. Already shipped? Choose Return items instead. We'll try to stop the parcel, and you can also refuse it at the door. If it reaches you first, we pick it up as a normal return.
- We email you once the cancellation is confirmed. For a shipped order, that's when the parcel is back at our warehouse.
If you paid online, your money goes back to your original payment method within 7 to 10 working days of that email. Cash on delivery orders that never reached you have nothing to refund.
Returns
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Free: returns cost you nothing.
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The 7-day window: you have 7 days from the day your item is delivered.
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The condition: unworn, unwashed, with all original tags attached, and in its original packaging.
How to return
- Go to the Cancel, return or exchange portal and open your order.
- Choose Return items, pick the items and tell us why.
- We review your request and email you.
- Once it's approved, our courier partner will WhatsApp, email and text you with your pickup date and time.
- Hand the item over in its original packaging with the tags on.
- Once it passes our check, we refund you (see Refunds).
How to exchange
Want a different size or colour? Return the item as above and place a new order for the one you want. Your refund for the original follows once it passes our check.
If the site doesn't work for you, email orders.support@oatmeal.in and we will sort it out.
Refunds
- Once your return reaches our warehouse in Jaipur, our team checks that the tags are on and the item is unworn.
- As soon as it clears, we send you a confirmation email, and your money goes back to your original payment method within 7 to 10 working days.
- Paid cash on delivery? Reply to our approval email with your UPI ID and we send your refund there.
- If the item doesn't pass our check, we ship it back to you and no refund is made.
- Banks work on their own timelines. If it has been more than 15 working days since we approved your return and you still don't see the money, email orders.support@oatmeal.in.
Final sale
Accessories and gift cards can't be returned or exchanged. Any sale item is final sale too and can't be returned or exchanged.
Damaged or wrong items
Please open your package when it arrives. If an item is defective or damaged, or we sent you the wrong item, go to the Cancel, return or exchange portal and choose Return items with the reason that fits. For final-sale items, or if more than 7 days have passed, email orders.support@oatmeal.in with photos instead. Once our check confirms it, we refund you in full.
Return address
All returns go back to our warehouse at: G-83 & G-1-33, EPIP RIICO Industrial Area, Sitapura, Jaipur, Rajasthan 302022
