FAQs
Where are your products manufactured?
We are a homegrown Indian brand. We source our fabrics locally and design, craft and manufactured every piece thoughtfully to deliver you the best.
How do I track my order?
A real-time tracking link will be sent to your WhatsApp and email as soon as your order is shipped. Also, our customer support team at admin@oatmeal.in is always available to assist you with any queries.
What is the cancellation, return or exchange, and refund policy?
We offer free returns or exchanges within 7 days of delivery.
Here is exactly how it works:
- The Timeline: You have 7 days from the day your item is delivered to request a return or exchange.
- The Condition: The item just needs to be in the exact condition you received it i.e. unworn, unwashed, with all original tags attached, and in its original packaging.
- The Return or Exchange Process: Once your item reaches us, we’ll do a quick check to confirm the tags are on and the item is unworn. As soon as that check is done, we’ll send you a confirmation email and either arrange the exchange or process your refund within 7 to 10 working days.
For more information on how to start a return or exchange, please refer to Returns or Exchange, and Refund
Also, our customer support team at orders.support@oatmeal.in is always available to assist you with any queries.
How much does shipping cost?
Shipping is free on orders above ₹999. Below that, you see the shipping fee at checkout before you pay
